July 19th, 2025

You can now attach files directly to recurring bookings, enabling seamless information tracking and easy access for both service providers and customers.

July 12th, 2025

✅Customer Reviews Display Hub

Build trust, boost SEO, and convert more visitors into customers. Automatically collect reviews from Google, Facebook, Services In My Hood, Yelp, and other platforms — and display them seamlessly on your website, blog, or landing pages with a fully customizable widget.

✅Pre-Authorized Tip Settings

With Pre-Authorized Tips, you can now automatically include a tip in the total booking cost on a customer-by-customer basis — whether as a percentage, a fixed amount, or no tip at all. This significantly reduces friction, supports your staff, and enhances the overall customer experience.

June 21st, 2025

✅Service Feedback – Now with Happy Faces!

We’ve replaced traditional star ratings with happy faces to create a more engaging and intuitive customer feedback experience, making it easier for your customers to share their satisfaction.

✅Service Area Restrictions

Set precise restrictions directly on a map with ease. We’ve simplified the process by combining Service Areas and Restrictions into a single, unified interface for better control and clarity.

June 14th, 2025

Easily map out and define the exact areas you serve in just one simple step, helping you communicate your service zones to customers.

May 24th, 2025

✅Service Request Pages

Service Request pages empower you to engage and convert customers who need services that are difficult to estimate through traditional e-commerce methods. By leveraging our Service Request Pages, you can simplify the process of collecting detailed service information and booking requests.

✅Service Types Onboarding

Enjoy a smoother onboarding experience customized to the specific service types you offer, making setup faster and more intuitive.

✅New Customer Portal Invitation

Effortlessly manage new customer portal invitations from all your Live Pricing and Real-Time Booking Pages automatically.

April 19th, 2025

✅Website Builder

Design, edit, and launch beautiful websites with our brand-new, user-friendly Website Builder tool.

✅Edit Coupons Directly in Booking Details

Easily apply or change a coupon while editing bookings—no need to start over.

April 5th, 2025

Manage your plans, billing details, and upgrade options all in one centralized Subscription Page.

April 3th, 2025

We’re excited to introduce a powerful new feature that allows you to bulk charge and invoice future bookings—up to 30 days in advance! This update streamlines your payment workflow, giving you greater control and efficiency in managing upcoming reservations.

What’s New?

✅ Bulk charge multiple future bookings in one go
✅ Generate and send invoices up to 30 days ahead
✅ Reduce administrative workload and improve cash flow

This feature is designed to help you save time, minimize manual effort, and ensure smoother financial operations. Start using bulk charging and invoicing today!

March 15th, 2025

✅Multi-Channel Inbox – Clickable Phone Numbers

Phone numbers in conversations are now automatically detected and clickable, making it easier to place calls instantly with just one tap.

✅Revamped Navigation Menu

Experience enhanced navigation with a redesigned left menu, thoughtfully organized by product category for quicker and easier access.

Feb 22nd, 2025

✅Download an Invoice to PDF

We’ve made it easier to manage Invoices! You can now download your invoices as a PDF with just one click. Simply go to your invoice page and select “Save As PDF” to download a PDF file hassle free. Send your PDF Invoice a customer, print out, or keep for your own records.

✅Multi-Channel Inbox – Hide Conversations

Keep your workspace organized with the new ability to hide conversations that no longer require attention. This helps you focus on active threads, declutter your inbox, and streamline communication management.

✅Google Business Integration

Connect your Google Business account — automatically pull in key business information and customer reviews directly into MioCommerce.

✅Facebook Integration

Connect your Facebook Page to automatically import customer reviews and images into MioCommerce.

January 25th, 2025

You can now create and send personalized calls to action directly to Service Providers through the Multi-Channel Inbox, enabling faster and more efficient communication.

Dec 21st, 2024

✅New Service Provider Access Rights

New Access Rights settings that allow you to control what your Service Providers see. These new settings include: allow your Service Provider to only see the First Name and Last Initial of your Customer and hide the Customer address after 24 hours of the booking. These new settings can be found in “Settings” and the “Access Rights” panel.

✅Multi-Channel Inbox – Custom Calls to Action for Customers, Prospects and Email Contacts

You can now craft and send personalized calls to action directly to customers, prospects, and email contacts via the Multi-Channel Inbox, streamlining communication for quicker, more effective outreach.

December 7th, 2024

MioCommerce now offers a Blog Writing Service, providing you with a professional solution for creating high-quality, engaging content. This service makes it easy for you to find and hire expert writers who can craft blog posts that are perfectly aligned with your brand and audience. Check it out in our MioCommerce Marketplace!

November 16th, 2024

The New Marketplace UI delivers an enhanced, user-friendly experience with a sleek, modern design. It offers intuitive navigation, making it easier for you to browse, discover, and purchase services. With improved search functionality and streamlined categories, the updated interface ensures faster access to the products and services you need.

November 2nd, 2024

The First Campaign Onboarding feature guides you through the process of sending your first message to a list of potential customers and/or prospects. It provides a step-by-step walkthrough, making it easy to create and send personalized outreach messages. Only available on the Multi-Channel Inbox PLUS tier.

October 12th, 2024

The Customer Floating Dock Style Update introduces a fresh, modern design for the floating dock feature, enhancing its usability and visual appeal.

October 5th, 2024

✅ Import Prospects
Easily upload and integrate a list of prospects directly into MioCommerce.

✅ Multi-Channel Inbox Instagram Channel
The new Instagram Channel integration allows your business to manage all Instagram messages directly from the Multi-Channel Inbox. By centralizing DMs, comments, and other interactions, this feature enables businesses to respond quickly and efficiently—all within MioCommerce—eliminating the need to switch between apps for smoother, more streamlined communication.

September 21st, 2024

Provides a seamless way for your business to connect with customers through SMS directly from the customer floating dock interface. We added a convenient button that allows visitors to instantly call or text your business with a single click. Only available on the Multi-Channel Inbox PLUS tier.

September 7th, 2024

The Coupons feature enables your business to create and offer special discounts to customers, helping drive bookings and increase client engagement. You can design custom coupon codes that offer percentage-based discounts or fixed amounts off services. These coupons can be easily distributed via email, SMS, or directly on your website, providing customers with exclusive offers. Whether for a seasonal promotion, first-time customer discount, or loyalty reward, the Coupons feature helps you attract and retain customers while boosting sales.

August 3rd, 2024

Integrates Gmail directly into your Multi-Channel Inbox, allowing you to manage and respond to emails alongside other communication channels. Only available on the Multi-Channel Inbox PLUS tier.

June 7th, 2024

New onboarding process. It has 2 sections, “Get your free” stuff which includes : Multi-Channel Inbox, Customer Floating dock, import customers, booking & IQ page, Stripe and Live zoom demo. “Set yourself up” section which includes: Operating Hours, Tax Codes, Customer Portal, Account administrator & Virtual Assistant, Service providers, Social Media and Tips.

May 31st, 2024

New and first email Channel for the Multi-Channel Inbox. Completely free, support both outlook and/or Microsoft 365 account. New Email macro are now available to be created/stored/edited and sent.

May 24th, 2024

The multi-Channel Inbox is now a 2 tiers (soon 3) product. The pricing model has completely changed to a price per seat model. Everybody gets the Basic tier for free. It comes with 10 free bookings, 10 free Interactive Quotes and 1 free live pricing and real-time booking page or interactive quoting page – See MioCommerce Pricing

May 24th, 2024

The registration process UI was completely revamped. It is now a 3 step process : Sign Up (email, password and mobile number), Basic Information (First name, last name, company name, country, province and website url (optional)) and Company Details (Primary Business Sector, Years in Business, Total active team members, total number of customers and main business priority). One time password via SMS has been implemented but not yet active.

March 23rd, 2024

The Google address autocomplete integration is now live and available on every address input field in the platform, customer portal and booking/IQ pages.

February 24th, 2024

1. Revamped Interface: Dive into a fresh, intuitive experience designed to make your day-to-day operations smoother than ever.
2. Enhanced Filtering: We’ve compacted the clutter! Enjoy streamlined, more efficient filters that make finding exactly what you need a breeze.
3. Sneak Peek: Keep your antennas up! We’re not stopping here. More enhancements are on the horizon, ready to amplify your productivity.

January 13th, 2024

1. Interactive Pages Are Here! -✨ Say goodbye to ‘Booking Pages’ and hello to ‘Interactive Pages‘! Get ready for embedded interactive quotes (coming soon) and a sleek new interface with handy quick action buttons.
2. Enhanced Notification Settings – Manage all customer notifications in one spot! Real-time changes mean you’re always in control.
3. Improved UI for Interactive Pages – Track status and tasks with our improved user interface – making things clearer and more efficient.
4. Customer Attachment Uploads – Big news! Your customers can now upload attachments too, making collaboration easier than ever.
5. Google Reviews on Booking Pages – Showcase Google reviews directly on your booking pages! This new feature, configurable by operators or our support team, adds more credibility and engagement to your booking experience.

---

November 2023

We’re thrilled to share some transformative news with you! As we continue to evolve and grow, PodiumIO is rebranding to MioCommerce. This change signifies our dedication to bringing you an even more focused and enhanced experience.

What’s New?

• A Fresh Identity: Embrace our new name, MioCommerce, as we transition in the coming weeks. Our core values and commitment to providing exceptional service remain steadfast.
• New-Brand-Colors: A revitalized visual identity that reflects our dynamic and innovative approach.
• Email Communications: Expect emails from our new domain – miocommerce.com. To ensure you receive important updates, please add this new domain to your contacts or safe sender list.

Stay Informed: Changes often come with questions. We promise to keep you updated throughout this transition, with detailed announcements to follow.

We Value Your Feedback: Your perspective is crucial to us. For any inquiries, concerns, or feedback, please contact us at [email protected].

This rebranding is more than just a new name. It’s our renewed pledge to elevate your experience with us. We are excited about this journey and deeply appreciate your continued trust and support.

---

MARCH 2023

Make it easy for website visitors to connect with your brand.

Adding a Free Chatbox to your website and allow your customers to easily connect with you in real-time.  Boost customer satisfaction and loyalty, and ultimately increase your bottom line.

Organize your chats into a central inbox and make it faster and easier for you to respond 24/7 through web and Mobile App.  Even when you are not there!

Add the free ChatBox to your website in seconds! Learn More

---

FEB 2023

Make it easy for your customers to communicate & buy your service 24/7

Unlock your website’s true potential with our powerful Call-to-actions that drive conversions and boost engagement!

Customer Floating Dock is a set of customer Call-To-Actions which includes Click-to-Call, Customer Login, Live Reviews, Live Pricing Buy Button and ChatBox!

• Always appear on every page of your website.
• Always appear as you scroll on ANY website page
• Your Booking pages and Review are always in sight and just a click away

Don’t let your website visitors get lost – guide them with our intuitive Call-to-actions. Learn More

---

JAN 2023

The PodiumIO App Market have multiple free and paid softwares that PodiumIO can directly integrate with. Here you will find multiple apps like – you can sync bookings with Google Calendar, track conversions with Google Analytics, set up payments with Stripe, integrate QuickBooks, Install Website Chat, Access to Communication Hub – Inbox and many more apps!

---

DECEMBER 2022

Your visitors can now buy your services from every single page of your website (including your “company”, “about us” and “career” page as well as from any blog pages

Convert any website page or blog into an instant live sales channel.

Say Bye bye to quotes & estimates. Quickly add a mobile-friendly and secure shopping experience to your site/blog. The power of PodiumIO e-commerce in a single Live Pricing buy button.

• DISPLAY ALL YOUR SERVICES – ALWAYS!
• Add-on to ANY website and blog in seconds!
• Fully customizable to MATCH your branding

Service Providers can add Notes to the booking via PodiumIO Mobile App.

---

NOVEMBER 2022

Service Providers can take and upload a picture to a booking, as an attachment on the PodiumIO Mobile App. Upload & save Before/After picture to use them for marketing purpose too!

Enhanced Reports with an option to export it as a CSV file.

---

OCTOBER 2022

Your customers can now tip your team for great service!

NOTE: This only applies to credit/debit card payments taken using the PodiumIO integrated payment processor solution via Stripe.

**If you DO NOT already use our integrated credit/debit card processor, but are interested in learning more, click HERE!**

Learn more about Tips HERE

---

SEPTEMBER 2022

We get it – being an entrepreneur isn’t always easy.

Finding a way to describe and sell your services to your customers, stay on top of your changing business, and keep your website up to date with your newest content, services, and pricing can feel overwhelming at times, especially when you have a business to run.

So leave it to us!

Add-on 1 or 2 hours a month of dedicated, expert website and business service: the E-comm Biz Expert Service Plan – to manage your website & Live Pricing Booking Pages with ease.

Represent your growing business the right way.

The E-comm Biz Expert Service Plan Includes:

• Dedicated Website support, including WordPress updates!
• Help with content creation, photos, write-up descriptions & content for your website!
• Live Pricing & Real time Pricing Commercialization Services – your booking pages can easily reflect your pricing and unique services, and have your new customers booking faster!
• 1-on-1 assistance and coaching for all your business needs!

Sign up for the E-comm Biz Expert Service Plan and take the stress out of websites.

---

AUGUST 2022

You may have employees within various levels of management in your business, and adjusting how each level of management can access your PodiumIO account is now an option!  With the newly added Employee Permissions, you can assign some employees as Admins, while restricting other employees to basic features.

Control employee access within your PodiumIO account for added security, and allow employees to become Admins to help you take care of important aspects of your business, such as invoicing and reporting, and even allow your Admins to manage other employees.

Read a detailed article HERE that covers >

     Employee Access Rights (Administration Permissions) in PodiumIO.

From time to time, an old customer could request for their data to be “forgotten” in your PodiumIO account once you are no longer servicing them. A common request might be to have their personal information deleted, such as their banking details or address. That’s where the option to Delete and Mask Sensitive Data comes in! This new feature allows you to render a deleted customer’s personal data as unreadable.

You can rest easy knowing your old customer’s personal data remains secure after deleting your customer, and, you can retain your customer’s revenue data for accurate overall numbers, even after masking and deleting their personal data.

Read a detailed article HERE that covers >

     How to delete a customer, and Mask your customer’s personal Data after deleting them.

We heard you – setting up your Calendar and Dispatcher availabilities was a little confusing!

We’ve set things right by combining Availabilities and Dispatching Settings into one place, so you can set up your Booking Page preferences with ease. All of the settings are the same, just located in one place, rather than in two!

Save time by managing your real-time availabilities on each of your booking pages, for your service providers, quicker, and in a more comprehensive way. 

Need a refresher on how to set up your Booking Pages, or just want to see what’s different? Read a detailed article HERE that covers >

    How to set up Dispatching and Real-Time Availabilities for your Booking Page

PodiumIO is happy to announce our integration with Zapier!

Zapier is an app that helps you automate workflows by connecting the apps and online services you use. Imagine all the apps you use for work talking to each other. Zapier connects 5,000+ apps so the conversation flows – automatically. Zapier allows you to automate tasks, and can lessen the need to do manual work, or hiring someone to manage time consuming tasks for you!

PodiumIO is proud to pilot the Zapier integration to help your business run more smoothly. Program Zaps using either the New Customer Created trigger, or the Customer Information Updated trigger.

How does this work?

Check out this article all about Zapier (with video included) available in our PodiumIO Help Center.

OR, watch a short video tutorial:

Click here for a quick video describing how to link Zapier to your PodiumIO account.

---

JUNE 2022

Formerly known as “Integrations,” this Feature is here to help you manage all your business Software from one place: Including Quickbooks, Google Calendar, Google Analytics, and Stripe.

Here are just a few ways the App Market can help you:

• QuickBooks Online integration allows you to update client transactions, create invoices, and record payments at one time from one location.
• Stripe Integration allows you to charge your customers quickly and easily, controlling customer payment methods, with the option to automate payments.
• Google Analytics integration allows you to keep on top of the latest developments in your business, and stay on top of trends
• Google Calendar integration allows you to manage important dates and co-coordinate your work schedule easily to your staff.

Read a detailed article HERE that covers > How to connect your PodiumIO account to QuickBooks

Read the detailed article HERE that covers > How to connect your PodiumIO account to Stripe

The Booking Summary is a display showing the running total of all of the charges a customer has chosen at checkout in a Booking Page. It changes and updates in real-time, depending on what services a customer selects or deletes during checkout.

The Booking Summary is now completely customizable. There are options to:

Display Summary Section

Display Total

Display Taxes

Display Grand Total

Display Total Time

Read a detailed article HERE that covers > How to customize and set your Booking Summary

Set notes on bookings to make sure important details about a Booking aren’t lost. Set notes for one booking, or on a recurring booking. Control who can see the note by adding it to the corresponding field.

Notes entered on the left side will show for a single booking only (single occurrence).

Notes entered on the right side will show for every recurring booking. (multiple occurrence).

• In the top fields, are notes that are viewable by your customers.
• In the middle fields, are notes that are viewable by your service providers
• In the bottom fields, are notes are viewable by administrators only.

Read a detailed article HERE that covers > How to set your own Booking Notes

(Grow Feature) Identify each of your Service Providers from the Dispatcher, and in their Customer Profiles quickly. Personalize your account for your staff.

Customers can enjoy a sense of security as Service Provider photos now appear in emails communications about their Booking.

Read a detailed article HERE that covers > How to set your own Booking Notes

Set a payment method as a primary payment method, or choose a payment method when charging a customer from a new dropdown menu, showing all available payment methods.

Read a detailed article HERE that covers > How to Control Customer Payment Options using Stripe

---

APRIL 2022

Batch invoice (Grow Feature) – Making Collections Much Easier and Faster

Batch multiple bookings from one customer into a single Invoice and then send a single invoice with all selected bookings to your customer. You can combine multiple bookings into an invoice at once in a single window. Preview and send the invoice with a click. Here are 2 scenarios to explain how this new feature can benefit you –

Scenario 1:

John does a weekly service and charges his customer by end of each completed service. He can now send one single invoice at the end of the month.

Scenario 2:

Maria’s team provides daily cleaning for a commercial office building customer. At the end of each month, she can now batch all the cleaning services (bookings) for the month and charge in one click.

---

MARCH 2022

Batch multiple customer bookings into one single payment transaction.  For each customer, simply select the bookings you want to batch into one payment transaction and charge your customer with one click. 

To charge multiple bookings at once, simply go to the customer profile, click “Charge customer”, Select the booking(s) you would like to charge.

How does this benefit you?

1. Save time by charging multiple bookings at once, and
2. Save cost by reducing your Stripe transaction fees

Read the detailed article HERE that covers >

1. From where can I charge the customer for multiple bookings
2. How can I charge the customers for multiple bookings?
3. Where can I view all the bookings that have been charged?
4. What happens if I want to partially charge for the booking?

Take more control over your payments by preauthorizing the booking amount anytime the payment has been released. A booking pre-authorization is released by you or by STRIPE’s auto release feature after 7 days, you can pre-authorize the same booking again by simply clicking on the Preauthorization button. 

How does this benefit you? Protect your business from fraud, and minimize declines. Pre-authorization helps to reduce the risk of not getting paid. Learn more

Dealing with a commercial client? Now you can add a “Company name” under the customer profile.

How does this benefit you?

1. Easily track the companies you are working for.
2. The invoice will also reflect the company name, making it look even more professional.

---

FEB 2022

Want to send invoices to a separate email other than your customer email? Now add a billing email. You can also select to only send invoices to the billing email address. Also, a separate billing address can be added other than the service area address. To add a billing address, select the customer and click on edit. Learn more

A tax rate is applied to the bookings based on the selected tax rate on your booking page or the one that you choose while creating a call-in booking. With the recent enhancement to the tax feature, you can now choose a different tax rate even after the booking is created. Learn more

Add notes that are visible only to your Service Providers and not your customers. These notes will be visible to your Service Provider in their Mobile App. They can be added under a booking profile.

---

JAN 2022

You can add an additional customer email (Under edit customer profile). This will send the email notifications like booking reminders, booking rescheduled, Service provider on the way, running late, checked in-checked out to both the emails.

You can now sort how your Service Providers appear in Dispatching. In the service provider view, use the up and down arrows to change the sequence in which they will appear both here and in Dispatcher. Your Service Provider will now be sorted as per your preference under the Service Providers List as well as in Dispatcher.

This recent enhancement to the report now gives you a complete overview of the sales with the frequency of the service (like one-time, every week, etc) Check out the report now > Go to Reports

---

DEC 2021

Sell more by connecting with Hot Leads at the right time. If those hot leads still haven’t got converted to a booking, you can now export the hot leads and send them engagement emails from the platform of your choice. If you haven’t yet turned “ON” your hot leads, do it now and start receiving notifications when someone starts to fill in the information on the booking page. 

---

OCT 2021

With one click you can now delete a customer from your PodiumIO account. Easily test and play with features by creating dummy customers and delete them.

---

SEP 2021

Keep your customers informed by allowing your Service Providers to notify them in real-time about the Service Providers status.  With just one click Service Providers can send an SMS or Email DIRECTLY to your customer when they are  “Running late”, “On their way” or when they have “Checked-in” or  “Checked-out”. 

You’re always in complete control – you can turn on or off the ability for Service Providers to email or SMS directly to your customers. 

Decide which notifications you want on or off! 

Convert more leads into paying customers.   For those of you on the road, this new feature will send you an email notification as soon as a prospect enters their email address on any of your Live Pricing & Real-Time Booking pages or Request Quote Pages.

---

AUGUST 2021

Our fully customizable Live Pricing & Real-Time booking pages can are now even more effective.  You can now format section titles with our new “Bold Titles” feature to make the main sections stand out and make your booking pages even more user-friendly.  

Combine the “Bold Title” feature with our recently released Collapsible pricing sections to make selling multiple services online on one single booking page easy and fast to use

You can now test to make sure email and SMS are being received by your customers. PodiumIO will send test messages to your customer.  You may want to follow up with your customer to ensure they have received them. Learn how to send

---

JULY 2021

We are excited to launch Quickbooks online integration (Grow feature). The main focus of integration is to ease Bookkeeping activities and double-entry across PodiumIO and QuickBooks.

Our QuickBooks integration allows you to sync the following transactions from PodiumIO to your QuickBooks Online (QBO) account:

• any payment captured for Bookings (as Sales Receipt in QBO)
• when a payment is refunded for Bookings (as Refunds in QBO)

We will soon be publishing the help articles around Quickbooks. 

Generate more Revenue per customer by offering multi-services on each booking page. Use our new expandable pricing sections to add multiple services on each booking page.  Learn more

---

JUNE 2021

Enjoy the latest additions to the customer portal.  Now your customers can cancel and/or reschedule appointments directly from the customer portal. Please note. You have to allow your customer to self-cancel or self-reschedule, in the booking page settings.

While creating a call-in booking, under locations > The new search option shares all the secondary addresses, in the dropdown. Simply select the desired location and you’re done!  Creating bookings for customers with multiple locations is now much easier.

---

MAY 2021

With PodiumIO’s new internal INVOICING feature you will now be able to generate and send invoices to your customers directly from within your PodiumIO dashboard.  In addition, over the course of the next few weeks, we’ll be adding a ton of other game-changing Invoicing and Payment Status features

We made UI updates to our already world-class user interface.  Enhanced Help Center and launched “On-page Guided Tour” and “On-page Support” to help you and your team easily learn all the great features of PodiumIO.  It’s instant, easy, and super friendly – you will never have to train another admin again!

---

APRIL 2021

Customer Portal

The Customer portal will allow your customers to sign in to a secure platform to view their upcoming appointments and details.

Being a mobile responsive site it gives your customers access to view all their upcoming appointments and their details like service location, service type, payment information, recent charges, who will be visiting, etc. from the phone.

You can allow your customers to sign in to their customer portal directly from your PodiumIO powered website.

---

FEBRUARY 2021

Visual Alerts when a Service Provider is Double Booked

How can you determine if a Service Provider has been double-booked? 

PodiumIO now visually displays alerts of any booking where a Service Provider(s) has been double booked.  PodiumIO will instantly mark them in Red + Diagonal stripes, including a triangular warning label,   You won’t miss it.

You will see the double booking alert in your dashboard as well as in your calendar, dispatching, and all other main feature tabs.

Assign the same Service Provider(s) to a customers’ recurring booking

We know how important it is for many of your customers to have the same Service Provider(s) assigned to their recurring bookings. 

For obvious security and/or consistency reasons, this is even more important for residential consumers ( ex. home cleaning, lawn care, mobile detailing) or for personal care services (ex. massage therapist) who have a natural preference to see the same service provider coming to their home.

With just one click (or drag’n drop) you can now assign the same Service Provider(s) to all future occurrences of the same customer booking. 

For example, If your customer has booked a monthly window cleaning service, you can assign the same Service Provider (window cleaner) to all the monthly bookings made by this customer. 

---

JANUARY 2021

Taxes

• Add tax code for more than one tax jurisdiction in a company. Read our support article – Tax Overview
• Support a zero-tax rate booking page for your home service business
• Change a tax rate, with all older bookings costs keeping their old tax rates and all new bookings use the new tax rate

---

DECEMBER 2020

 Stripe Transaction Report

• All your stripe transactions can be viewed in a single report. Go to Reports > Stripe Charges
• You can filter the list of stripe transactions by various time-frames like year, quarter, month, custom date, etc.
• You can view charged date, transaction status (Refund/Charged), booking number, booking date, full name and amount charged.

Booking Pages

• Booking Pages is enhanced to look more personalized to your brand. It now displays your brand colour in various sections of your booking page, like extras, date selection, call-to-actions.
• The Booking page view is updated to show more relevant notifications display : The top 10 notifications, from yesterday into the future.

Support Centre

• PodiumIO has launched it’s new & updated support centre for our customers to get quick resolution to their queries.
• Live chat is integrated with “Help Article Auto-suggestions”, which instantly suggest relevant answers to the real-time customer queries.

---

NOVEMBER 2020

Mobile App

• Hide completed bookings : See what is most important to you and your service provider. With an option to hide the completed bookings from the mobile app, you can organize your data in the mobile app for a better view. Check how to do it.

Booking Reminder Notifications 

• Modify the timing of the Booking Reminder Notifications – Fine tune the timings of the booking reminders sent to your customers for each booking page. Here’s how to do it.
• Set respective amount of time prior to booking, for communication via email and SMS.
• Get complete flexibility to add as many reminders you want via email and/or SMS to your customers for each booking page.

Payments – Full & Partial Refund

• Process refund to your customers in full or partial amount with a single click.  Check how to do it.

---

OCTOBER 2020

Customer Rating

Send a Rating Request to customers with “1 click”

With a single click have your customers provide an overall quality star rating for each service event. Check the rating & feedback given by the customer for all his bookings in a dedicated view.

Let your customers self-reschedule with  “1 Click” 

Allow your customers to self-reschedule or cancel with “1 click”

• Choose to Include a “reschedule” and/or “cancel” button in each booking confirmation sent to you clients.
• Easily select the time period (fence) prior to the service, in which your customer can reschedule or cancel.
• The reschedule and/or cancel buttons instantly redirect your customer to a calendar displaying your live availabilities
• Manage your business seamlessly with instant notifications when a customer cancels or reschedule a booking

PodiumIO Mobile App

Manage your team remotely & safely

Give your entire team real-time access to all their bookings & updates with a simple touch

• Check-in/check-out, running late and on-my-way buttons instantly notify your admin of the status of your service providers. 
• Instantly view maps & see easy mobile road directions to save time
• Your Service Providers calendar and bookings are updated in real-time so everyone is always informed and communication is super-efficient.
• Instant alerts and a full calendar for each team member.
• and much much more…

Payments

Manage your finances flawlessly with new additions to our Payments Section

• Offer customers a wide range of payment methods like, cash, cheque, Interac e-transfer, or external 3rd party payment options; e.g. PayPal and Square.
• Allow bookings to be marked as paid by external (non-stripe) methods
• Automatically pre-authorize new or recurring bookings with a simple click.  Then charge (capture) in part or in full, or release the pre-authorization with a simple click.
• For call-in bookings, instantly preauthorize call-ins or mail-ins with a simple click

View all booking and customer finances with multi-view options

• View total customer sales, collected and the amount owing
• Dedicated section to view bookings with outstanding balances so you can prioritize payment collection
• For respective customers, see overall sales, amount outstanding, and a detailed view of all bookings unpaid.
• New sales reports available, by scheduled date and by created date
• ….and much more

---

SEPTEMBER 2020

Live Pricing & Real-time Booking Pages

• Turn on HOT LEADS to capture visitors contact information even if they don’t book right away.
• Use our new dedicated PodiumIO “landing page” for easy consolidation and access to all your services booking pages. 
• Instantly connect anyone or all your booking pages to any social media or marketplace channel to turn them into instant sales channels for your business
• Incentivize your customers with more customizable frequency or pre-paid bundle discounts
• Remove branding “Powered by PodiumIO” – available on request in our Grow subscription

Dashboard

• Be updated on all your bookings and take quick actions directly from your dashboard.
• Our new dashboard layout displays your next 7 days bookings so you can instantly focus on administrative priorities to save you time
• New search features & filters allow you to quickly find what you are looking for.  

---

August 2020

New Booking & Customer Profile Status Header

• New booking profile header instantly displays the stage and status of each booking.
• For each booking we have added a quick glance header for the payment status.
• Clone a booking! Now there’s a quick way to clone any existing or cancelled booking with just one click. 
• Updating a booking’s status can now be done with just a simple click
• plus much more…

---

July 2020

Booking Attachments

• Upload multiple attachments (PDF, Jpeg etc) to a booking
• Option to allow viewing of the attachment by the service provide, your customer or both.
• Dedicated section to view all uploaded attachments for the company
• Upload attachments when creating a call-in booking
• Control the access rights for your team to view attachments

---

June 2020

Customer Imports

• Easily upload any of your existing customer database.
• Pre-test the quality & integrity of your customer list with our validation feature before importing the file to ensure your new client data base is optimized