When customers sign up for your service, the onboarding email is the first thing they receive. It’s like a welcome handshake, giving them all the info they need to get started. Do you know what this means? It means that this email sets the tone for their entire experience, making them feel welcomed, informed, and […]

What is social media support? We’ll come to that in a minute, but first… Do you know that 80% of customers are now using social media to engage with brands? Moreover, answering social media complaints can boost customer advocacy by as much as 25%. Even more intriguing, 51% of consumers say they’re “very likely” to […]

You need the right cleaning business supplies to succeed. The problem is, if you don’t know which products to choose, you might end up wasting money and effort on ineffective tools. But we’ve created a comprehensive cleaning supplies checklist to save you the hassle. Our list contains 79+ essential supplies for your cleaning company to […]

Every home service business owner agrees; free is good. Especially if it helps you improve your day-to-day workflows. That’s why we’ve compiled free tools for home service providers to help simplify your daily operations. There’s something for everyone. Looking to streamline customer communication? No problem! Want to connect with your in-field team? Eager to offer […]

Scaling a cleaning business is hard. Or is it?…not if you’re strategic. Ever heard the saying failing to plan is planning to fail? The same is true when it comes to growing your cleaning company.  In this guide, we’ll cover what it takes to attract potential cleaning clients.  So, if you’re wondering how you can […]

Customers are always on the move, switching between texts, chats, social media, and emails to reach businesses. To keep up, your business needs to adopt a flexible, omnichannel approach. Studies show businesses that nail this are 3x more likely to see serious revenue growth. But what’s the key to making omnichannel messaging work for you? […]

In a previous article, we showcased MioCommerce as the best Jobber alternative if you’re in for a solid platform with similar features and innovative add-ons. But how do the two platforms stack up against each other? In this post, we compare the two solutions head-to-head to help you decide which is the better option for […]

Picture this. You visit an online store and experience a hard-to-navigate website, slow shipping, and a non-responsive customer care desk. Despite leaving detailed feedback, the issues persist, and the company ignores recurring complaints. As a result, customer dissatisfaction grows, ratings drop, sales decline, and the store eventually closes down. Customer feedback is like a compass […]

A cleaning checklist is a must-have for every cleaner keen on customer satisfaction. See, if you want to run a thriving business, you must monitor the quality of work your team delivers, job after job. However, that’s easier said than done in most cases. But with a house cleaning checklist, your team can follow a […]

Optimizing the customer journey is essential for any business aiming to enhance customer satisfaction and achieve growth. Look, today’s customers expect a seamless experience across all touchpoints, whether browsing your website, reading emails, or perusing your social media channels. How do you optimize customer’s journeys to create a cohesive experience that meets their expectations? This […]

Want to fire someone nicely but don’t know how?  It feels awkward, right? We knooow….been there, done that! It’s not easy, especially if it’s your first time.  But hey! You have a business to run. Profits to make. Investors to report to…maybe. We couldn’t have put it better than John Wayne, “a man’s (or is […]

You’re leaving money on the table if you haven’t invested tools to help you improve customer communication. Why? … because how well you communicate with your customers can impact your business’s profitability, retention, and referrals. With 40% of consumers ending business relationships due to poor service, you want to prioritize excellent communication to keep your […]